The app

What the app does now

What the app can do, what is arranged under the bonnet, and what we want to work on next.

Running Partly Not yet


Seeing an application in the app

Here you can see what Rajto can do now, worked through with the data of a fictional person.

The recording goes here once it exists

Below, in words, is what you would see in it.


What you can do with it, and what it gives you

The label on the right of each row says whether that feature is fully there yet: running, partly, or not yet.

  • Create an account Running

    You enter your e-mail address and get a link in your mail. One tap and you are in. No password to invent and no form to get through first.

  • Start without an e-mail address of your own Not yet

    Rajto then makes an e-mail address for you, so you can start without having to arrange something somewhere else first. Today you still start with an address you already have.

  • Log in with four images out of eighty Running

    When you sign up you pick four images, and those four are your key from then on. There is nothing to remember that you could forget and nothing to write down that somebody else could find. On another phone you get back in the same way.

  • Get back in after losing your phone or your images Partly

    Somebody you appointed yourself can confirm that it is you, and then you get your file back. There are twenty-four hours in between, so you can stop it if somebody forced you into it; Rajto always sends you word about it.

  • A Rajto address of your own, and your post in one place Partly

    You get an e-mail address that stays, even when your phone is gone or your other mailbox stops working. Post arriving there is kept for you and read in the app; opening it in an ordinary mail app works too.

  • Put your data in one place Running

    Your papers, your photos and your situation sit together, so you do not have to gather them again every time. Adding, changing and removing is yours to do, and you decide who sees it.

  • See how strong your claim is Running

    Rajto holds your data up against the municipality's rules and says, in plain language, how far you are entitled to a briefadres. Beside it stands the step that improves that chance, so you do not have to guess what to do next.

  • Fill in the application and sign it Running

    Fifteen short questions instead of one big form, and you barely have to type: where you slept, you tap. “I do not remember” is an answer, so you never get stuck. You sign with your finger, or later with a pen at the counter. At the end you have one file with your name on it, ready to hand in; if it is not finished, you see what is missing.

  • Let somebody look along and help Running

    A support worker or somebody you trust can look along and fill in fields without you having to share your login. For every field you see who filled it in, and you can stop the access at any moment.

  • Send your application to whoever you choose Partly

    You do not have to put an e-mail together yourself: you choose the recipient and Rajto sends the application with its attachments from your own mailbox. The copy stays in your Sent folder, so you can always show what you sent and when. Sending to the municipal counter is not possible yet; handing it in yourself always is.

  • All of it in Dutch or in English Running

    Every screen, every error message and the form itself. You choose your language and Rajto remembers it.

  • Having to fill in as little as possible Partly

    The less you have to type, the smaller the chance you stop halfway. So where you slept is tapped from a list, and what is fixed, such as the place and the date, Rajto fills in itself.


Privacy and security, in four lines

  • Encrypted, and we say where it is not. Your vault, your post, your files and your signature are stored encrypted. Not your e-mail address, because you cannot log in to an encrypted address.
  • Consent first, and nothing leaves without your instruction. Consent applies per purpose, and whoever helps you gets a scope and an end date. Rajto never sends of its own accord, and never re-sends of its own accord either.
  • Nobody reaches anybody else's data. Every query passes a check that demands the user id. Zero incidents so far.
  • European suppliers only, not a single tracker, and your GDPR rights are yours to exercise. No analytics and no advertising code, not on this website either. Viewing, changing, deleting and taking your data away all work from the app, without us involved.

What we want to work on next

This is where we want to go, not a commitment with a date on it. What comes first depends on the test rounds and on the conversation with the city.

  • A briefadres at a private address, not only at the municipality A briefadres can also sit at somebody else's address. The person who needs one and the person willing to give one do not find each other today. Rajto can bring those two together, and then handle the application and the arrangements around it.
  • More municipalities than Amsterdam Every municipality has its own form and its own rules. The app is built so that the Amsterdam rules sit in one place, leaving room for a second set beside them.
  • More languages Dutch and English are there. After that, the languages the target group actually speaks, rather than the ones we find easy.
  • Reading aloud Menus and screens that read themselves out, for people who cannot read or read poorly. Today the images at the login are the only thing that works without reading.
  • More pictograms So that a screen can be understood without reading it word by word.

The briefadres is one application of a larger idea

Where this is going is a personal data infrastructure: a vault holding what is known about you, an identity-in-a-box with a postal address, a mailbox and later a phone number and a bank account, and an Agent that acts on your behalf towards companies and governments. Rajto wants to become your personal advocate.

The same gap between rights on paper and rights in practice affects refugees, people in debt, and older people who keep up less easily with digital systems.

That is the direction we are developing Rajto in, and it will take a very long time before we get there, if we ever do.